Don’t miss Jamie and I sounding off about:
Our reactions to something Sean Knapp, CEO @Ascend.io said in episode #6
The debate about whether engagement is art or science
Why her initial reaction is that engagement is an art but now that she thinks about it...
Whether EQ can be faked if someone slows down their IQ
How one leader systematically gets his people to stop and think about how their decisions will impact their employees emotionally
Why Zappos hired a social scientist and the value that person added
How science helped Zappos create their culture
How Tony Hsieh blows her mind and has worked really hard to turn his IQ into EQ
The role that listening has played at Zappos
Zappos move to self-organization (Holacracy) and the patience and commitment it has taken
The reason Zappos made the decision to self-organize and what it is about self organization that allows employees to make decisions quickly
Photo by Steven Wright