Don’t miss out on hearing Aimee Lucas, Vice President and Customer Experience Transformist at Temkin Group, talk about the importance of focusing on employee engagement as part of a greater strategy to increase customer loyalty.
You’ll hear us sound off about:
Powerful statistics proving that customer experience is stronger when employee engagement is high
Why it’s more important than ever to have an HR Pro who partners with the Customer Experience experts in your organization
How the HR profession is changing and what that means for organizations who care about customer loyalty
How great HR influences engagement
The shifting needs within the HR profession
The similarities between Customer Experience and Employee Engagement
Why it’s important to spend time getting to know your people (customers and employees) Specific questions you can ask people to get a better understanding of their pain points.
Three actionable tips for the HR Pro who cares about Engagement
Pathways to becoming an Engagement Expert and how people end up being thought leaders and experts in this space
Ways to collect data on employee engagement that go beyond the traditional survey
Article mentioned in the podcast: Customer Experience and HR: It’s Time to Get Together
Photo by Pavan Trikutam