(UB005) Creating Brand Champions the Zappos Way. Featuring Jamie Naughton, Chief of Staff @ Zappos

Written By Marisa

There’s no doubt that Zappos has the kind of brand championship most businesses only hope to achieve. Listen in as the Chief of Staff at Zappos Jamie Naughton shares a ton of insider knowledge about how they’ve been able to develop incredible levels of employee, vendor and customer engagement. You'll hear:

  • How Jamie is juggling kids and a crazy career

  • Disney World continues to create magical experiences

  • How the combination of leaders early on at Zappo's led to a culture where Delivering Wow is embedded in everything

  • Why the DMV model of service sucks

Show Resources:

This is the article on psychological safety that kicked off this entire show. It's long but a great read. If you'd prefer to have this document in Word format so you can pass it around your office I'm happy to send that over, just click the 'ask a question' tab above and shoot me a note. I'll send it over.

Marisa
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(UB006) Creating a company full of innovators and risk takers. A slew of leadership advice from a guy who got his start at Google. Featuring Sean Knapp, Founder @ Ascend.io
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(UB004) It’s lonely at the Top - The Challenges of Being CEO When Life Begins to Spiral. Featuring Rand Fishkin, co-founder @ Moz